( A GOVT. OF INDIA ENTERPRISE )

225-C A.J.C.BOSE ROAD

KOLKATA - 700020.

Ref.No.P&T/13/001/85/804 Date: 27-12-2006

C I R C U L A R

Sub: Public Grievance Redressal Cell

In supersession of all circulars issued earlier in the above matter, the Public Grievance Redressal Cell has been reconstituted with the following executives :

A. CENTRAL GRIEVANCE CELL

1. Shri S S Chaudhuri - CGM(O) - Chairman

2. Shri A K Mathur, GM(HRM)

3. Shri Tapas Basu, GM(F&A)

3. Shri M I Baskaran, AGM(MKTG) - Secretary

B. REGIONAL/BRANCH GRIEVANCE REDRESSAL CELLS

NRO - NEW DELHI

1. Shri Ashok Kumar, RM

2. Shri S K Kaul, AGM

3. Shri Keshav Ajmani, DM(F&A)

WRO - MUMBAI

1. Smt. S Subramaniam, RM

2. Shri T K Bhattacharya, AGM

3. Shri Amitava Sinha, RFM

SRO - CHENNAI

1. Shri J N Jha, RM

2. Shri A Rajamanickam, SM

3. Shri M Thangaraju, AGM(F&A)

ERO - KOLKATA

1. Shri D Chakrabarti, RM

2. Shri A K Banerjee, Manager

3. Shri Biblap Kumar Basu, Manager(F&A)

BO - BANGALORE

1. Mrs. S Chakraborty, BM

2. Shri Dibyendu Roy, DM

3. Shri Dipasish Ghosh, AM(F&A)

BO - VIZAG

1. Shri S Chowdhury, BM

2. Shri P K De, DM(F&A)

BO - VADODARA

1. Shri S Surya Kant, BM

2. Shri U Mishra, JM

3. Shri Sabitabrata Pal, DM(F&A)

In case a grievance is received at the Region/Branch level, the RM/BM would examine the grievance and try to settle it at his level. However, if the nature of grievance is such that it cannot be settled at his level, he shall forward such grievance to the Chairman, Grievance Cell at Head Office immediately. In such cases, the RM/BM concerned shall give an interim reply to the public concerned with a copy to the Chairman, Grievance Cell within a period of 7 days. The final reply to any grievance shall be normally given within 15 days of receipt of the grievance.

This is for information of all concerned.