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MSTC VIGILANCE
(MSTC OBSERVES VIGILANCE AWARENESS WEEK
FROM 1ST TO 6TH NOVEMBER OF EVERY YEAR)
Vigilance Department,
MSTC LTD handles all the vigilance matters of MSTC. This department is headed
by Chief Vigilance Officer. He is assisted by Assistant Chief Vigilance
Officer.
The main
objective of the Vigilance Department is to develop transparent functioning
without fear and favour by system improvement, watcfulness and by taking
required preventive and punitive actions.
MSTC
strives and desires to reach its Customers and Principals for soliciting
their feedback and expectations for the customer friendly and transparent
functioning of MSTC. Suggestion,grievances and complaints will be dealt with
all seriousness and all necessary steps would be taken for enhanced
satisfaction and confidence.
Suggestion
and grievances can be given in writing and through e-mail but complaints
should be given in writing giving full address and signature.
Suggestion
MSTC is
making all possible efforts to make system of MSTC working customer
friendly and transparent. We are sensitive to your problem faced with MSTC
and solicit your suggestion for better functioning of MSTC and for your
enhanced satisfaction. Suggestion can be made to any of the Regional
Managers/ Branch Managers, General Managers, Chief General Managers, Chief
Vigilance Officer and to Chairman.
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Grievances
If you
have any grievance against any MSTC officials or any of the system followed
by MSTC, you are welcome to express your grievances clearly so that they
can be redressed in the best interest of yourself and MSTC.
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Complaints
If you observe
that at any particular place any irregularities are going on or any of the
official of MSTC is indulging in corrupt practices we request you to make a
written and signed complaint to Regional Managers/ Branch Managers, General
Managers, Chief General Managers, Chief Vigilance Officer and to Chairman
as per your recess and perception. While making complaints it is given for
your information that any anonymous pseudonym complaint are not
investigated. They are simply filed except in few exceptional cases where
verifiable facts are given in the complaint and approval of CVC is taken.
It is also given for your information that if you make a complaint under
resolution of Public Disclosure your identity would be kept secret. For
such a case one should not give any reference of his identity in the main
complaint letter because the complaint would be forwarded for
investigation. The main complaint should be forwarded through a signed
forwarding letter where your full identity is disclosed. It is also given for
your information that the complaint should not be mischievous/baseless and
out of personal grudge. Against such complainants suitable legal action can
be taken.
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Contact
Informations
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