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N O T I C E
SUB: Customer satisfaction survey for ferro-manganese and manganese ore buyers
Quotations are invited for conducting a
customer survey for our ferro-manganese and
manganese ore buyers in order to find out their perception about the quality of
service offered by MSTC. Such customers are about 120 in numbers and the
survey can include about 60 of them. The total time for completing the
survey is envisaged to be about 90 days.
Eligibility
Criteria:
1. The agency
should have it's office at Kolkata
and also have branches to establish it's presence nationwide, the details
of which shall have to be furnished in the proposal.
2. Employment of
an acclaimed and approved research methodology. Supporting literature on
effectiveness and scientific acceptability of the methodology should be
enclosed.
3. Effective and
stringent quality control mechanism should be in place to ensure the
accuracy and reliability of the data obtained.
4. Ability to
conduct survey with a sample size of 150 or more distributed all over India and
should be able to submit the project within 60 days of appointment. The terms of reference for conducting the survey is given
below.
On being
satisfied about the fulfillment about the eligibility criteria and your
capability to comply with the Terms of Reference , a formal quote for fees,
specifically detailing your methodology and time frames for conducting the
above survey may be forwarded in a sealed envelope and not by e-mail which should reach the following address
positively by 15.5.08 :
Mr. S.Dutt, DGM/CP225C AJC Bose Road,5th floor Kolkata-200
020 Phone: 2290-7927
Please feel free
to contact us in case you have any queries before the submission of your
quotation.
Terms of references for ferro-manganese
and manganese ore customer study
MSTC, amongst
other things is also engaged in the business of supplying raw materials for
e.g. manganese ore needed by various industries and trades in India.
MSTC enters into
a Memorandum of Agreement with the principal regarding the materials to be
supplied to the buyer.
Sale every month of approx. 20 cr. of manganese (both ore
and ferro-manganese taken together) through
web-based auction from domestic sources. Reserve price to be fed
an hour before the start of the auction. Customer mix for this item is
industry/trade and exporters. In case of exporters, they have to submit
their proof of export to principal. MSTC also acts as facilitator for
import of manganese ore and other value added items of manganese ore which
are used as i9nput raw materials for the actual users.
Individual
requirement for such imports may also be indicated by the customers to analyse the viability of such export.
In case of
imports, they have to keep a margin money in order
for MSTC to open LC and while on from offshore destination. MSTC allows the
prospective importers to take delivery of materials on a cash/carry basis
apart from making sales on a high sea sale basis. The study also aims to
know as whether they would like to buy on high sea-sales or on a cash/carry
basis.
The objectives
of carrying out the survey is to find out what is the buyers perception about the quality of service presently being offered by
MSTC and if MSTC imports mn ore, whether the
customer would like MSTC to import
and sale through auction to augment availability and would they prefer
negotiated purchases from foreign suppliers.
Based on these
premises and after making an in depth study as to MSTC's
business processes, the consultant is required to draw up a questionnaire
covering all the aspects of the proposed study which when approved by MSTC
shall have to be proceeded with.
Based on the
feedback of the questionnaire the consultant will be required to formulate
their reports which will meet the objectives of the study.
The questionnaire should not include any
reference on the quantum of service charges earned by MSTC, since the
answers are obvious. Also to find out if there is any possibility of extending
this scope of business to other such customers.
Such e-auction
customers for manganese ore and ferro-manganese
are about 120 in numbers on all India basis
as per MSTC's records. Appropriate no. of
customers as per agreed sample size to be provided by MSTC.
The consultant
is required to furnish a quote for the proposed study
which will inter-alia include the methodology of
the study. Time frame, costs and the deliverables in specific terms.
Henceforth, the following Consultants appointed by MSTC
for sourcing business shall no longer be considered as empanelled
Consultants of MSTC :-
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Sl. No.
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Name of Party
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Address
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01.
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M/s. Growell
Resoucres & Management (P ) Ltd.
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Bharat Insurance Building
2nd floor
15-A, Harniman Circle
Fort, Mumbai-400 001
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02.
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M/s. Heda
& Company
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26-A, Feeder Road
Belgharia
Kolkata-700 056
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03.
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M/s. Priya
Overseas Trades
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001, Lakeview, Plot 95
Sector 10-A, Vashi
Navi Mumbai-400
703
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04.
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M/s. H.C. Commercial Ltd.
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5, Middleton Street
Kolkata-700 071
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05.
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Mr. Pradipta
Basu
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162/83, Lake Gardens
Kolkata-700 045
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06.
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M/s. BSL Global
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15, India Exchange Place
1st floor
Kolkata-700 001
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07.
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M/s. Tirupati
International
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12/1, Ballygunge Park Road
Kolkata-700 019
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08.
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Mr. Samar
Das
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65/10, Jyotish Roy Road
P.O.-New Alipore
Kolkata-700 053
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09.
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M/s. Indcap
Financial Services (P ) Ltd.
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M-64, Commercial Complex
Greater Kailash-II,
New Delhi-110 048
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In other words the names of these
Consultants have been struck-off as they failed to procure any business so
far on behalf of the company. Therefore, they will not be entitled to
any commission even if any business is generated at a future date.
MSTC, a Government of India Company is in international
trading for over 30 years in the import business of scrap, steel items
superior kerosene oil, coal & coke etc.
Presently MSTC has been importing following items :
1) Steel Melting
Scrap - Shredded ( preferably USISRI 211),
HMS ( preferably No. 1 or No.1 & 2 mixed on
80:20 basis), Cuttings of Plates & Structurals,
Bushellings, etc.
Size : Length 900 mm
(max) x Width 300 mm (max) x Thickness between 3-20 mm
(max.)
for items other than Shredded Scrap.
Imports are made in small lots of one or more thousand
tonnes , as also shiploads of
20,000/25,000/30,000/35,000 tonnes depending on
demand from our customers
2) Finished Steel items, such as, HR
Coils, CR Coils may also be considered.
3) Semi-finished
steel item M.S. Billets , preferably 100 mm x 100 mm x 3-6 mm
size (125 mm x 125 mm /80 mm x 80 mm sizes may also be
considered).
4) Coking Coal
5) Steam Coal
6) Metallurgical Coke
7) Special High Grade
Zinc Ingots - LME Registered Zinc having purity 99.995% (min.)
The detailed
specification, port of discharge and other commercial details will be
available on enquiry.
Also from time to time enquiries for the above items
are being hosted in this website.
As and when the supplier intend to bring any cargo to
any port in India, they may
contact MSTC with price and other commercial details or submit their offer
against any enquiry available in this website.
As regards credentials the following details are
desired from the intending supplier :
i) Exports made in
the last three years by the supplier, productwise .
ii) Turnover per year
of the supplier in the last three years.
iii) Annual Report of
the supplier with their Balance Sheet for the last three years.
iv) Source of supply
and ownership details, in case offer is submitted
by a trader.
v) Credentials of the
Stockholder / Principal / Manufacturer in case the offer is submitted by a
trader.
vi) Confidential
certificate from bankers for the trader as well as
their Principal.
A D V E R T I S E M E N T
MSTC Ltd intends
to service the demand of various imported items such as Steel Scrap,
iron & Steel Finished and Semi finished items, (e.g. Blooms, Billet, HRC,
CRC, etc.0 Iron Pellets, Coal, Coke, Petroleum products such as ,
Naphtha, SKO, Non Ferrous Metal, Precious Metal. etc. Customers having
genuine requirement and sound financial backing may apply to the Chief
General Manager (operations) at sschaudhuri@mstcindia.co.in.
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